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2016 Annual Meeting

Keynote Address

System vs Service-Level Change

Kristen Hassmiller Lich

Definitions, frameworks, and tools to help diverse teams understand how to approach system-level change. Once you have committed to changing a system (or you have been charged to do so), it can feel daunting to know where to begin for a variety of reasons. In this session, we will illustrate the difference between system and service-level change. We will describe characteristics of effective leaders of system change as well as actions teams might consider..

Concurrent Session 1

Systems Building using System Support Maps

Kristen Hassmiller Lich

System Support Maps are a novel systems-thinking assessment tool that is useful as a foundation for cross-sector collaboration and systems improvement efforts. System Support Maps are completed by all relevant stakeholders within the system under study (i.e., those who have a role in the system, or are affected by it; maps can be completed by individuals, groups sharing a role, or organizations). This activity offers a guided approach to help stakeholders think about, document, discuss, and troubleshoot a system from their varying perspectives. Maps visually document stakeholders’ objectives or responsibilities within the system under study (e.g., relevant activities that should be shared or considered for improvement/integration opportunities), what they need to succeed in each objective, what resources they have used (and whether they were useful or not), and what they wish for most to better support them in their work.

Concurrent Session 2

Partner Engagement

Ann Marie White

Agency to agency inter-collaboration is an often occurring programmatic demand as attention is increasingly focused on meeting comprehensive needs in manners that are mother-and-child centered. Success at collaborative practices at program and provider levels rely on a host of individual, program, and community system features to initiate and develop partnerships.

Session Resources

Partner Engagement Powerpoint


The Role of Trauma-Informed Care in Systems-level Impact

David A. Wallace

This workshop will outline the growing body of research linking exposure to Adverse Childhood Experiences (ACEs) and illustrate how the data can shape practice and policy across human service sectors. Participants will improve their knowledge and understanding of the ACEs research and learn how the data may be specifically applied to improving practice and informing policy at a local, state and national level.


Introduction to the Collective Impact Framework and Emerging Best Practices to Help Yours Thrive

Kristen Hassmiller Lich

There is a lot of buzz these days about “collective impact.” Did you know it’s a formal framework? In this session, we will introduce the principles of the Collective Impact Framework as well as some other best practices you can use as you embark on cross-sector systems improvement work.