Systems Building using System Support Maps
Kristen Hassmiller Lich
System Support Maps are a novel systems-thinking assessment tool that is useful as a foundation for cross-sector collaboration and systems improvement efforts. System Support Maps are completed by all relevant stakeholders within the system under study (i.e., those who have a role in the system, or are affected by it; maps can be completed by individuals, groups sharing a role, or organizations). This activity offers a guided approach to help stakeholders think about, document, discuss, and troubleshoot a system from their varying perspectives. Maps visually document stakeholders’ objectives or responsibilities within the system under study (e.g., relevant activities that should be shared or considered for improvement/integration opportunities), what they need to succeed in each objective, what resources they have used (and whether they were useful or not), and what they wish for most to better support them in their work.